Refund Policy | HaircutAI

Last updated: October 31, 2026

1. The Short Version

Failed generations are never charged. Refunds are never automatic: you must email support@tryhaircutai.com to apply, and we review and approve each request before any refund is issued. Unused pack credits may be refunded within 7 days of purchase; used credits cannot. A subscription charge may be refunded within 7 days if none of that period's credits were used; subscriptions can be canceled any time from the pricing page or the subscription management portal.

2. Credit Packs

HaircutAI sells one-time credit packs. Each generation costs credits according to the model, resolution, and quality you choose before generating. Pack credits are valid for 180 days from purchase.

Starter — 100 credits, $9.90
Pro — 200 credits, $15.90
Ultimate — 400 credits, $26.90

New accounts receive a small gift of free credits on signup. Gift credits have no cash value and are not refundable.

3. Subscriptions

In addition to packs, HaircutAI offers subscriptions billed through our payment providers (Stripe, Creem, or Waffo, depending on your checkout). Subscriptions renew automatically until you cancel.

Monthly plans:

Basic — $7.90/month, 100 credits per month
Pro — $17.90/month, 400 credits per month
Max — $32.90/month, 800 credits per month

Yearly plans (billed once a year):

Basic — $58.80/year, 1,200 credits per year
Pro — $118.80/year, 4,800 credits per year
Max — $214.80/year, 9,600 credits per year

The whole year's credits are granted at the start of the billing year.

Subscription credits are valid for the current billing period only. Monthly credits expire at the end of that month's period; yearly credits expire at the end of the billing year. Unused subscription credits do not roll over.
Pack credits and subscription credits share one balance. Subscription credits are always spent first; pack credits are used only after the current subscription credits run out.

4. Canceling a Subscription

You can cancel any time from the pricing page or the subscription management portal. Canceling stops the next renewal; your plan stays active, with its credits, until the end of the period you have already paid for. After that, no further charges are made. We do not give prorated refunds for partial periods.

5. Failed Generations

If a generation fails — an error, a safety-filter refusal, or a timeout — you are not charged, and any prepaid credits are returned to your balance automatically. This applies to pack and subscription credits alike. No ticket needed. A generation that completes successfully but whose hairstyle preview you don't like is not a failed generation.

6. Refunds on Credit Packs

Refunds are not issued automatically. Email us to apply, and we will review and confirm before any refund is made.

A pack that is entirely unused may be refunded in full within 7 days of purchase.
A partially used pack may be refunded within the same 7 days for the unused credits, valued at that pack's per-credit price.
After 7 days, or for credits already used to generate previews, purchases are final.

7. Refunds on Subscriptions

Subscription refunds follow the same process: email us to apply, and we review and approve each request before issuing a refund.

First subscription payment: may be refunded in full within 7 days of the charge if no subscription credits from it have been used.
Renewals: a renewal charge may be refunded within 7 days of that charge only if none of that period's credits have been used.
Otherwise, subscription charges are final, and partial periods are not refunded pro rata. You can still cancel at any time to stop future renewals.

8. Billing Errors and Duplicates

Charged twice or charged the wrong amount? Email us within 30 days with the order number and we will correct it promptly.

9. Chargebacks

Please contact us before disputing a charge with your bank — most issues are resolved within a few business days. Fraudulent chargebacks (disputing charges for credits you used) may lead to account suspension.

10. How to Request a Refund

All refunds are initiated by you, by email — there is no automatic or self-service refund. Email support@tryhaircutai.com from your account address, including the order number and the reason. We review each request individually and usually reply within 3 business days. A refund is issued only after we approve the request; approved refunds go back to the original payment method, typically within 5–10 business days depending on your bank.

11. Statutory Rights

Nothing in this policy limits refund rights that mandatory consumer law grants you in your country of residence.